FAQ

FOOD

Q1Are your chickens well looked after?
Answer

We demand good animal welfare and all of our suppliers must meet or exceed local standards. All of our chickens are reared in barns where they are free to roam within the standardised space. They have constant access to fresh water and are fed hormone free cereal produce. The temperature, humidity level, quality of water and air filter system is regularly checked. The barns are cleaned and disinfected on a regular basis and there is strict protocol for visitors (shower before entering the farm, change of clothes, disinfecting of boots before entering a barn).

Q2Are your ingredients locally produced?
Answer

Our spices, mayonnaise and certain of our condiments are supplied by the franchise and imported from South Africa, Malaysia or Singapore. Our chicken, bread and salads are 100% local and carefully selected and approved.

Q3Why don’t you launch all of the KFC products that can be found overseas?
Answer

Each market is different and each country has its own specificities. Certain products that work well overseas may not succeed in the Mauritian market and vice versa. We develop our product range independently based on our customers’ tastes whilst sourcing inspiration from international models. 

Q4Do your chicken pieces respect a certain size standard?
Answer

All KFC’s around the world need to respect international size standards and weights regulated by our franchisor Yum !. These same standards are applied in Mauritius.

Q5Why did you stop selling Mash & Gravy?
Answer

We know, you were big fans! Unfortunately the product didn’t reach the same success level in Mauritius that it did overseas so we decided to stop sales to make room for the Krusher machines.

Q6Why don’t your products look like they do in your adverts?
Answer

It’s true, our products are specially styled by professionals for the needs of our adverts. Our photos and videos are carefully worked with special lighting and sophisticated equipment and a lot of time and energy. A product shoot could last up to a whole day! We obviously can’t spend this long preparing each of your favourite KFC meals.

Q7Are the chilli and ketchup sauces free?
Answer

Our chilli and ketchup sachets will also be offered free of charge and available upon request for all of our clients.

Q8Are your products Halal certified?
Answer

All of the ingredients used in our products are Halal certified by the regulatory authorities from their country of origin (Singapore, Malaysia, Thailand, South Africa and others). Our chicken has a Halal certification from Jummah Masjid. These certificates can be seen upon demand in all of our stores across the island.

Q9Why don’t you provide more non-spicy products?
Answer

It’s true, many of our recipes are spicy. A KFC without chilli? Try The Rounder, The Brazer, The Grilled ¼ Chicken or the KFC Chicken Salad. Otherwise, snack wise why not try the Chicken Nuggets.

Q10Is your Hot & Spicy recipe really HOT & SPICY?
Answer

Oh yes! Those who aren’t used to red chilli should proceed with caution!

Q11How do you ensure your food is properly cooked?
Answer

All of our food is cooked for a specified length of time to ensure it is perfectly 'done' and heated through. Once cooked, it can be kept hot for a specified length of time. If the food is not sold before the holding time expires, it is withdrawn from sale. Cooking and holding times vary depending on the menu item. All food temperatures are in accordance with stringent food safety standards.

Q12And your oil?
Answer

Our oil is 100% vegetable oil with reduced fatty acids that is Halal certified. The oxidation level is controlled twice a day and the oil is changed regularly once it exceeds regulatory standards. But this isn’t the end of its life cycle; it is then collected by companies that recycle it for energy production.

Q13Does KFC use real chicken pieces?
Answer

Of course! We use real, non-processed (except for the StreetWise), freshly prepared chicken. At KFC, there aren’t any factories or transformations, just real chicken.

Q14What’s your secret recipe?
Answer

Sure, it’s…
Hah, nice try but sorry no.

Q15How can I find the nutritional information on each product?
Answer

It’s easy; just visit the menu section of this site.

Q16How come the chicken is sometimes pink?
Answer

Some of our products are marinated. This marinade can give the chicken a pinkish colour.

Q17How come the Hot & Crispy Boxmaster has 2 pieces of chicken in it whilst the Original Recipe & Grilled Boxmaster only has one piece?
Answer

It’s all a question of recipe.

Q18When will you re-launch the Mini Crunch?
Answer

We know you really liked it…don’t worry, it will be back soon!

Q19How do you ensure good quality chips?
Answer

Our chips are cooked to order and need to always be hot and crispy. If that’s not the case when you receive your order you may ask for a fresh order.

Q20Are there any options for vegetarians?
Answer

Sure, vegetarians can choose between a Veg Burger, a Veg Boxmaster or a Green Salad.

PROCEDURES

Q21Quels contrôles effectuez-vous dans vos restaurants ?
Answer

Nos contrôles sont récurrents :

  • Contrôle des températures (chambres froides, réception des produits, produits cuits, machines Warmers)
  • Contrôle des dates limite de consommations de tous les ingrédients et des produits préparés
  • Contrôle de l’hygiène et du nettoyage (lavage des mains toutes les 30 minutes, poubelles à pédales, Deep Cleaning des machines, Clean as you Go)
  • Contrôle des produits finis grâce à une documentation réunissant l’ensemble des procédures fournies par la franchise et garantissant l’homogénéité des produits finis entre autres
  • Respect des procédures pour la préparation des produits
  • Présence du responsable sur le terrain
Q22Comment vérifiez-vous la propreté de vos restaurants ?
Answer

En cuisine, nos employés appliquent la technique du « Clean as you Go » sur toutes les surfaces utilisées. Nous avons un planning de nettoyage en profondeur sur chaque équipement, le restaurant est nettoyé le soir après la fermeture. En salle, les tables sont  nettoyées après le départ de chaque client, le sol est régulièrement essuyé et nettoyé.